Regional Office Experience Leader

H&R Block; Weymouth (MA); Sur place; USD 65 000 - 81 000; Plein temps

Résumé du poste

H&R Block is seeking an experienced Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices. You will coach Tax Professionals and Client Service Professionals, set expectations for service quality, and ensure consistent operational execution across locations.

You’ll balance strategic oversight with hands-on leadership and drive client satisfaction and business results across the portfolio. You will own office readiness, staffing, compliance, and day-to-day operations while using

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven leadership experience in multi-unit environments.
• Ability to coach, develop, and hold teams accountable.
• Strong client-centric mindset and communication skills.
• Experience translating data into actionable improvements.

Responsabilités

• Own delivery of the consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behavior and performance data.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and act to improve results.

Connaissances

Leadership

Coaching

Client-centric

People management

Data interpretation

Communication

Problem solving

Travel readiness

Operations oversight

Formation

Bachelor’s degree or equivalent experience

Description du poste

H&R Block is seeking an experienced Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices. You will coach Tax Professionals and Client Service Professionals, set expectations for service quality, and ensure consistent operational execution across locations.

You’ll balance strategic oversight with hands-on leadership and drive client satisfaction and business results across the portfolio. You will own office readiness, staffing, compliance, and day-to-day operations while using