Regional Office Experience Leader

H&R Block; Laurel (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, driving a consistent, high‑quality client experience. You’ll set expectations for consultative service, operations, team performance, and business results while coaching Tax Professionals and Client Service Professionals to deliver excellence in every office.

You’ll own office readiness, staffing, and day‑to‑day operations across locations, balancing strategic oversight with hands‑on leadership to

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience leading teams in a multi‑unit retail/service/operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Ability to manage day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change and adopting new processes.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals for consistent performance.
• Own office readiness, staffing, facilities, and day‑to‑day operations.
• Monitor metrics, identify trends, and improve business results and client retention.

Skills

Leadership

Client-centric

Data analytics

Change management

Communication

Problem solving

Travel readiness

Multi-location ops

Scheduling & labor

Education

Bachelor's degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, driving a consistent, high‑quality client experience. You’ll set expectations for consultative service, operations, team performance, and business results while coaching Tax Professionals and Client Service Professionals to deliver excellence in every office.

You’ll own office readiness, staffing, and day‑to‑day operations across locations, balancing strategic oversight with hands‑on leadership to