Regional Office Experience Leader

H&R Block, Inc.; Cedar Rapids (IA); On-site; USD 95,000 - 135,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations.

You will set expectations for consultative service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to provide expert guidance. You will own office readiness, staffing, facilities, and day-to-day operations, strengthening execution and driving business results across

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experiences.
• Proven leadership to coach, develop, and hold teams accountable.
• Ability to drive business and financial results while managing day-to-day operations across locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching for consistent performance.
• Provide coaching informed by observed behavior and performance outcomes to strengthen team execution.
• Identify patterns across offices and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across assigned offices.
• Monitor performance metrics and implement actions to improve business results, acquisition, and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Own office readiness including facilities, equipment, and onboarding for seasonal demand.

Skills

Leadership

Client-centric

People coaching

Operational leadership

Data interpretation

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations.

You will set expectations for consultative service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to provide expert guidance. You will own office readiness, staffing, facilities, and day-to-day operations, strengthening execution and driving business results across