Regional Office Experience Leader

H&R Block, Inc.; San Pablo (CA); On-site; USD 72,000 - 77,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience and operational excellence. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance across locations.

You’ll own staffing, facilities, compliance, and day-to-day operations while delivering strong business results and client satisfaction across the portfolio.

Qualifications

• Lead teams in a multi-unit retail/service environment with accountability for performance.
• Drive client-centric experiences and consultative service across locations.
• Demonstrate ability to manage day-to-day operations and staffing across multiple offices.
• Lead through change and adopt new processes while maintaining execution quality.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and drive improvements based on data and trends.
• Coach Tax Professionals and Client Service Professionals for performance.
• Manage office readiness, staffing, facilities, and compliance daily.
• Travel frequently to maintain in-person presence across offices.

Skills

Leadership

Client-centric

Communication

Problem-solving

Data interpretation

Travel readiness

Change management

Independent judgment

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience and operational excellence. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance across locations.

You’ll own staffing, facilities, compliance, and day-to-day operations while delivering strong business results and client satisfaction across the portfolio.