Regional Office Experience Leader

H&R Block, Inc.; San Leandro (CA); On-site; USD 72,000 - 77,000; Full time

Benefits offered by this job

401(k) Plan

Associate Tax Prep benefit

Medical & Prescription Coverage

Fitness center programs

Associate discount

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, execution, team performance, and business results while staying visibly engaged in each office.

You’ll coach Tax Professionals and Client Service Professionals, own office readiness, staffing, facilities, compliance, and day‑to‑day operations.

Qualifications

• Bachelor's degree or equivalent experience in a related field or operations.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Proven ability to drive business results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with disciplined execution.
• Evaluate performance and client impact, and drive improvements across locations.
• Lead and coach Tax Professionals and Client Service Professionals to consistent performance.
• Ensure office readiness: staffing, facilities, compliance, and daily operations.
• Travel frequently between offices to maintain in-person leadership and alignment.

Skills

Leadership

Coaching

Client-centric mindset

Strategic oversight

Data interpretation

Communication

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, execution, team performance, and business results while staying visibly engaged in each office.

You’ll coach Tax Professionals and Client Service Professionals, own office readiness, staffing, facilities, compliance, and day‑to‑day operations.