Regional Office Experience Leader

H&R Block, Inc.; Lumberton (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consultative client experience and strong business results.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive operating readiness across locations. The role focuses on leading teams, improving execution, and sustaining a client-centric culture while managing staffing, facilities, and compliance

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.

Responsibilities

• Own 4–6 offices to deliver a consistent, high-quality client experience.
• Lead and develop Tax Professionals and Client Service Professionals; coach teams to anticipate client needs.
• Own office readiness, staffing, facilities, compliance, and day-to-day operations across offices.

Skills

Leadership

Multi-unit leadership

Client experience

Coaching

Analytics

Education

Bachelor's degree

Tools

MS Excel

HRIS

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consultative client experience and strong business results.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive operating readiness across locations. The role focuses on leading teams, improving execution, and sustaining a client-centric culture while managing staffing, facilities, and compliance