Regional Office Experience Leader

H&R Block; Chesterfield (MO); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block in Missouri is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, drive operational excellence, and develop Tax Professionals and Client Service Professionals.

This hands-on leader will coach teams, manage staffing and facilities, monitor performance, and align priorities to improve client outcomes and business results.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit retail or service environments.
• Proven ability to coach and hold teams accountable.
• Experience driving business and financial results across locations.
• Strong communication and problem-solving skills.
• Willingness to travel frequently between offices.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observations and feedback.
• Identify patterns, address gaps, develop talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and improve results.
• Ensure daily operations across offices, including staffing and compliance.
• Staffing, facilities, and seasonal readiness for offices.

Skills

Leadership

Team coaching

Client-centric mindset

Operational leadership

Strategic judgment

Data interpretation

Communication

Travel ability

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block in Missouri is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, drive operational excellence, and develop Tax Professionals and Client Service Professionals.

This hands-on leader will coach teams, manage staffing and facilities, monitor performance, and align priorities to improve client outcomes and business results.