Regional Manager - NY Metro

SupportFinity™; New York (NY); On-site; USD 153,871 - 170,968; Full time

Benefits offered by this job

Health insurance

Paid community service hours

401(k) Retirement Savings Plan

Job summary

SupportFinity™ is looking for a Portfolio Manager to oversee multiple properties in New York City. The role involves leading management teams, ensuring compliance with policies, preparing budgets, and enhancing property performance.

The candidate should have 5-7 years of property management experience, strong leadership skills, and effective communication in English. The position is full-time and based onsite at our New York headquarters, focusing on financial results and employee engagement.

Qualifications

• Five to seven years of multi-site property management and supervisory experience.
• Proven track record of financial results and leadership.
• Effective communication skills in English.

Responsibilities

• Leads and directs management teams for multiple properties.
• Teaches and models real estate and people judgment.
• Prepares annual budget and monitors compliance.

Skills

Adaptability

Collaboration

Emotional intelligence

Team leadership

Education

BA/BS degree preferred

Job description

Overview

At Equity Residential, we’re dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

Core Values

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits

Benefits

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development

What You’ll Be Doing

• Provides leadership and direction to the management teams of approximately six to nine properties, ensuring that properties are operating under all applicable EQR policies, procedures and programs.
• Perform duties normally associated with a supervisory position, such as hiring, training, coaching, workforce planning, performance management, salary administration, counseling, and termination. Guides Property Managers on the same matters and maintains an open-door policy to address employee issues and concerns.
• Teaches and models sound real estate and people judgment.
• Motivates staff through positive recognition and strong leadership.
• Monitors performance of portfolio, people and functional groups, reviews and understands financial statements and property metrics to assess portfolio performance and drive business results.
• Leads and is accountable for portfolio's business results; emphasis on customer service, employee performance, and implementation of corporate initiatives.
• Maximizes potential of the real estate and property personnel, including oversight of financial performance, resident satisfaction, employee recruitment, retention, engagement, and performance management; pricing, procurement and property maintenance, sales/leasing, acquisition/disposition/development of assigned property within portfolio, rehab and repositioning of assets.
• Implements company-wide initiatives by marshalling resources within the portfolio to remove obstacles and deliver results, communicating the “why” to lead change and adapt company initiatives to meet property-specific needs.
• Prepares annual budget and makes recommendations regarding the operating plans and capital improvement projects for each property, and monitors budget compliance and operating plans throughout the year.
• Plays a key role at portfolio/regional meetings, presenting information pertaining to goals and/or results, employee recognition, etc.
• Collaborates with corporate departments in the implementation and monitoring of programs and processes at the properties, including legal and audit compliance, regulatory agency compliance, risk management, safety, marketing initiatives, training, pricing, procurement, preventive maintenance, contract services, and ancillary services.
• Oversees the administration of all maintenance and leasing activities at the properties, conducts property visits/inspections and provides direction on operations and resident issues, interacts with residents to resolve escalated customer service issues.

What You’ll Need To Thrive

• Five to seven years of multi‑site property management and supervisory experience with a proven track record of financial results and leadership (managing a potential portfolio of up to 10 properties – 1800 units).
• Key competencies: adaptability, collaboration, fostering L&D, emotional intelligence, market/industry knowledge, business/financial acumen, team leadership.
• BA/BS degree preferred.
• Valid driver’s license, good driving record, auto insurance, and reliable transportation required if the employee will operate a motorized vehicle during their workday.
• Computer literacy and effective communication skills—both oral and written in English for all work‑related purposes.
• Knowledge of federal and state apartment housing laws.
• This is an onsite position based at our NY HQ.

Salary

$153,871 – $170,968 per year. In addition to base salary, a discretionary annual % bonus is provided. The successful candidate’s starting pay will be determined based on job‑related skills, experience, and qualifications.

Bonus Qualifications

• Management of complex residential communities or residential multi‑site experience with large portfolios.