General Manager-Manhattan, NY

Equity Residential; New York (NY); On-site; USD 121,280 - 134,755; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid holidays and vacation time

401(k) Retirement Savings Plan

Rent Discounts

Paid Community Service Hours

Job summary

Equity Residential is seeking a General Manager to oversee property operations across 3 apartment communities in New York City. The role involves managing financial performance, enhancing resident satisfaction, and leading a high-performing team.

This position offers a competitive salary ranging from $121,280 to $134,755 along with a performance-based bonus. Ideal candidates will possess experience in residential property management and skills in customer service and sales.

Qualifications

• Experience in multi-site residential property management for 3 properties (480 units).
• Knowledge of federal and state apartment housing laws.
• Availability for flexible schedule, including weekends.

Responsibilities

• Responsible for overall property operations and financial performance.
• Recruiting, training, and motivating a high-performing team.
• Analyzing property operations and implementing operational policies.
• Forecasting community budget to maximize income and minimize expenses.

Skills

Customer service

Sales experience

Computer literacy

Effective communication

Education

High School diploma or equivalent

Job description

Job Description

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits

We Care About Your Total Wellbeing

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.

What You'll Be Doing

As a General Manager for Equity Residential apartment communities, you'll be responsible for overall property operations, focusing on financial performance, resident satisfaction, and managing a high-performing team. You'll actively monitor daily activities, analyze market dynamics, and oversee direct sales, leasing administration, and maintenance initiatives, along with support systems like centralized services, marketing, and accounting functions.

• Accomplishing property goals by recruiting, training, and motivating a high-performing team
• Leading community staff with regular meetings, performance monitoring, and career development guidance
• Analyzing property operations, implementing policies for seamless integration, and ensuring operational excellence
• Forecasting the community budget, making recommendations for income maximization and expense minimization
• Supporting marketing, pricing efforts, and monitoring sales performance for goal achievement
• Staying informed on community market conditions for strategic decision-making
• Building connections with residents through community events and activities

What You'll Need To Thrive

• Experience in multi-site residential property management (This role will be supporting 3 properties (480 units))
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends; Must be able to respond to emergencies after normal business hours and on weekends.
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary

$121,280-$134,755 & Bonus

Bonus Qualifications

• Management of complex communities or multi-site experience managing over 400 units