Regional Manager, Multi-Store College Bookstores – Northeast

retailexternalfollett; Westchester (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Follett is seeking a District Manager to lead full-cycle multi-store operations for college bookstores across a geographic region, establishing budgets, financial goals, service levels, and policy administration with store managers on campus.

You will oversee sales, service, merchandising, and operations, drive strategy to increase sales and profit, and apply Follett systems and industry knowledge to execute initiatives, control expenses, and improve customer experience.

Qualifications

• Bachelor's Degree or equivalent required.
• 7+ years of big box or large multi-unit retail management experience.
• 5+ years of multi-store management at a District Manager or multi-unit level.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Intermediate computer proficiency; MS Office, PowerPoint, and Outlook required.
• Travel necessary to facilitate store transitions, inventory, and other job duties.

Responsibilities

• Responsible for full-cycle talent management, including recruiting, training, coaching, and talent development.
• Visits with key campus constituents, as well as the campus contact, multiple times per year to maintain an open, positive, and ongoing relationship.
• Visits stores to inspect their merchandise and inventory position, ensuring procedures are enforced, and policies are adhered to.
• Analyzes the financial performance of stores and the region as a whole.
• Maintain consistent communication with store managers on programs, operational improvements, and policy and procedural changes.
• Maintain a hassle-free atmosphere driving the Follett culture, which includes resolving all escalated concerns from guests, faculty, vendors, facility-related concerns, and back-of-house.
• Plays a key role in the transition of new stores and the closure of stores due to loss of contract.
• Performs other duties as assigned.

Skills

Leadership

Retail management

Budgeting

Communication

Training and development

Strategic thinking

Education

Bachelor's Degree or equivalent

Tools

MS Office

PowerPoint

Outlook

Job description

Follett is seeking a District Manager to lead full-cycle multi-store operations for college bookstores across a geographic region, establishing budgets, financial goals, service levels, and policy administration with store managers on campus.

You will oversee sales, service, merchandising, and operations, drive strategy to increase sales and profit, and apply Follett systems and industry knowledge to execute initiatives, control expenses, and improve customer experience.