Regional Manager

DSI Security Services; King of Prussia (PA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Holidays

401K/403b Plan

Paid Vacation

Vision Insurance

Medical Insurance

Life Insurance

Job summary

DSI Security Services seeks a Regional Manager to oversee multiple Northeast branches from the King of Prussia/Philadelphia area. You will drive operational excellence, client satisfaction, employee engagement, and financial performance across accounts.

The ideal candidate brings hands-on leadership in contract security, with proven ability to mentor branch leaders, analyze metrics, manage staffing, and ensure compliance with regulations. Willingness to travel required.

Qualifications

• Proven leadership experience in contract security operations, preferably multi-site or regional.
• Strong understanding of security operations, staffing models, scheduling, and risk management.
• Demonstrated ability to lead, mentor, and hold leaders accountable.
• Excellent communication and relationship-building skills.
• Ability to analyze operational and financial data to drive performance improvements.
• Knowledge of applicable federal, state, and local regulations.
• Willingness and ability to travel throughout the northeast region as needed.
• Prior experience with DSI systems and processes is a plus.

Responsibilities

• Provide leadership and operational oversight for multiple branches within the assigned region.
• Support and develop Branch Managers and Operations leadership through coaching, accountability, and performance management.
• Ensure consistent compliance with DSI policies, client requirements, and regulatory standards.
• Monitor and manage key performance metrics including staffing levels, overtime/NBOT, scheduling efficiency, and service delivery.
• Partner with Recruiting, HR, Payroll, and Operations teams to ensure staffing stability and operational continuity.
• Conduct regular site visits, audits, and operational reviews to identify risks and improvement opportunities.
• Build and maintain strong client relationships, addressing escalations and ensuring service excellence.
• Lead incident response, investigations, and corrective action planning as needed.
• Prepare and present operational updates and performance summaries to senior leadership.

Skills

Leadership

Security operations

Mentoring

Communication

Data analysis

Regulatory knowledge

Travel readiness

Education

Bachelor’s degree in security management/related field

High School Diploma or equivalent

Tools

DSI systems

Job description

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,”DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.

We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.

Job Summary

About the Role

DSI Security is seeking an experienced, results‑driven Regional Manager to oversee and support branch operations throughout the Northeast. The role will be based in the King of Prussia/Philadelphia area. This leadership role is responsible for operational excellence, client satisfaction, employee engagement, and financial performance across multiple branches and accounts.

The ideal candidate is a hands‑on leader with strong contract security experience who embodies DSI’s core value: Do What You Say You Will Do (DWYSYWD).

Key Responsibilities

• Provide leadership and operational oversight for multiple branches within the assigned region
• Support and develop Branch Managers and Operations leadership through coaching, accountability, and performance management
• Ensure consistent compliance with DSI policies, client requirements, and regulatory standards
• Monitor and manage key performance metrics including staffing levels, overtime/NBOT, scheduling efficiency, and service delivery
• Partner with Recruiting, HR, Payroll, and Operations teams to ensure staffing stability and operational continuity
• Conduct regular site visits, audits, and operational reviews to identify risks and improvement opportunities
• Build and maintain strong client relationships, addressing escalations and ensuring service excellence
• Lead incident response, investigations, and corrective action planning as needed
• Prepare and present operational updates and performance summaries to senior leadership

Qualifications

• Proven leadership experience in contract security operations, preferably at the multi‑site or regional level
• Strong understanding of security operations, staffing models, scheduling, and risk management
• Demonstrated ability to lead, mentor, and hold leaders accountable
• Excellent communication and relationship‑building skills
• Ability to analyze operational and financial data to drive performance improvements
• Knowledge of applicable federal, state, and local regulations
• Willingness and ability to travel throughout the northeast region as needed
• Prior experience with DSI systems and processes is a plus

Why This Opportunity

• Opportunity to impact and lead a key growth region for DSI
• Work closely with senior leadership to drive operational strategy
• Advance your leadership career within a growing, family‑owned organization
• Make a direct impact on employee engagement, client satisfaction, and branch success

Certification Requirements

• Valid State Driver's License

Education Requirements

• High School Diploma or Equivalent
• A bachelor’s degree in a related field, such as security management, criminal justice, or business, is preferred. Relevant experience will be considered in lieu of a degree.

Additional Information / Benefits

• Paid Holidays
• 401K/403b Plan
• Paid Vacation
• Vision Insurance
• Medical Insurance
• Life Insurance

Required Screenings

• Criminal Background Check
• Motor Vehicle
• Drug Screen

Join us as we strive for excellence in our branch operations while delivering outstanding service to our customers!

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.