Security Operations Manager

DSI Security Services; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation & Holidays

Life Insurance

401(k)/403(b) Plan

Ongoing Training & Development

Job summary

DSI Security Services in Tampa, FL is seeking an experienced Security Operations Manager to oversee day-to-day security operations across multiple client locations. The role emphasizes leadership, customer service, and operational efficiency in a fast-paced environment.

You will manage security personnel, coordinate staffing, and ensure compliance with client expectations and company standards while maintaining strong client relationships and delivering reliable, professional service.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Minimum of two years supervisory or management experience.
• Experience in contract security, military, law enforcement, or related leadership.
• Strong leadership, organizational, and problem-solving skills.
• Effective written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with basic to intermediate computer systems and reporting tools.
• Valid driver's license with clean driving record preferred.
• Reliable transportation and communication.
• Must pass background and drug screenings.
• Customer service oriented with professional appearance.

Responsibilities

• Serve as the primary liaison between DSI and assigned client accounts, ensuring high-quality security services and client satisfaction.
• Oversee daily security operations across assigned locations, including staffing, scheduling, payroll oversight, compliance, and post coverage.
• Lead, coach, and support Security Officers, Shift Supervisors, and Site Supervisors to ensure operational success and professional development.
• Assist with recruiting, interviewing, onboarding, and retention initiatives to maintain appropriate staffing levels.
• Conduct site visits, inspections, and performance evaluations to ensure compliance with client expectations and company standards.
• Respond to operational issues, incidents, emergencies, and client concerns in a timely and professional manner.
• Maintain accurate documentation, reports, and communication related to scheduling, personnel actions, incidents, and operational activities.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.
• Ensure all assigned personnel are properly trained and compliant with company policies and post instructions.
• Build strong working relationships with clients, employees, and branch leadership.

Skills

Supervisory/Management experience

Leadership

Communication skills

Security operations knowledge

MS Office / reporting tools

Education

High school diploma or equivalent

College coursework or degree preferred

Tools

MS Excel

Reporting tools

Job description

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle ofDWYSYWD - "Do What You Say You Will Do",DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.

We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.

Job Summary

DSI Security Services is growing and is currently seeking an experienced and motivated Security Operations Manager to support operations in Tampa,FL.

This leadership role is responsible for overseeing day-to-day security operations across multiple client locations while ensuring exceptional customer service, employee engagement, and operational efficiency. The ideal candidate is a proactive leader with strong communication skills, experience managing security personnel, and the ability to build strong client relationships in a fast-paced environment.

Key Responsibilities

• Serve as the primary liaison between DSI and assigned client accounts, ensuring high-quality security services and client satisfaction.
• Oversee daily security operations across assigned locations, including staffing, scheduling, payroll oversight, compliance, and post coverage.
• Lead, coach, and support Security Officers, Shift Supervisors, and Site Supervisors to ensure operational success and professional development.
• Assist with recruiting, interviewing, onboarding, and retention initiatives to maintain appropriate staffing levels.
• Conduct site visits, inspections, and performance evaluations to ensure compliance with client expectations and company standards.
• Respond to operational issues, incidents, emergencies, and client concerns in a timely and professional manner.
• Maintain accurate documentation, reports, and communication related to scheduling, personnel actions, incidents, and operational activities.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.
• Ensure all assigned personnel are properly trained and compliant with company policies and post instructions.
• Build strong working relationships with clients, employees, and branch leadership.

Qualifications & Requirements

• High school diploma or equivalent required; college coursework or degree preferred.
• Minimum of two years of supervisory or management experience required.
• Previous contract security, military, law enforcement, or related leadership experience required.
• Strong leadership, organizational, and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Proficient with basic to intermediate computer systems and reporting tools.
• Valid driver’s license with clean driving record preferred.
• Reliable transportation and communication required.
• Must successfully pass all required background and drug screenings.
• Must be customer service driven with a professional appearance and demeanor.

Why Join DSI?

• Paid Vacation & Holidays
• Life Insurance
• 401(k)/403(b) Plan
• Ongoing Training & Development

Required Screenings

• Criminal Background Check
• Motor Vehicle Report (MVR)
• Drug Screening

Join us as we strive for excellence in our branch operations while delivering outstanding service to our customers!

License #BB980008

#TMPA18

DSI Security Servicesis a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Servicesis an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.