Regional LTC Ombudsman Supervisor (Hybrid Ready)

Pierce County; Tacoma (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Pierce County is seeking a supervisor for the Regional Long-Term Care (LTC) Ombudsman program. You will lead training and support for volunteers, ensuring residents and families receive informed advocacy and effective resolutions in LTC settings.

The role builds strong partnerships with residents, families, and community partners, emphasizing education, rights protection, and creative problem-solving to improve service delivery in Pierce County.

Qualifications

• Bachelor’s degree in health, nursing, social sciences, psychology, sociology, counseling, social work, or closely related field.
• At least 3 years of social service experience with at least 2 years in aging or geriatric long-term care.
• One year of supervisory or lead experience required.
• At least 1 year of experience recruiting, training, and supervising volunteers.
• Must be a resident of Pierce County, the region being served.

Responsibilities

• Inform residents, their representatives, and others about their rights, and offer and provide services.
• Provide summary statistical and narrative reports per instructions from the State Ombuds; utilize computer systems to generate monthly and annual summary reports as required by the State Ombuds.
• Receive and carry out fact-finding; and resolve complaints relating to administrative action which adversely affect health, welfare and rights of residents of long-term care facilities within the region.
• Recruit, train and supervise volunteers to help carry out complaint fact-finding and resolution activities.
• Supervise and evaluate work of Certified Volunteers LTC Ombuds and staff. Provide technical assistance and supervision on visiting assigned facilities, complaint receipt and resolution, fact- finding, investigation, and utilization of a variety of approaches to complaint resolution (mediation, negotiation, etc.).

Skills

Facilitation skills

Community engagement

Project planning

Team collaboration

Education

Bachelor's degree in health, nursing, social sciences, psychology, sociology, counseling, social work, or related field

Job description

Pierce County is seeking a supervisor for the Regional Long-Term Care (LTC) Ombudsman program. You will lead training and support for volunteers, ensuring residents and families receive informed advocacy and effective resolutions in LTC settings.

The role builds strong partnerships with residents, families, and community partners, emphasizing education, rights protection, and creative problem-solving to improve service delivery in Pierce County.