Senior Long-Term Care Ombudsman & Program Lead

Lifespan-of-Greater-Rochester-Inc.-1; City of Rochester (NY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Vacation 21 days

Sick leave

Personal time

Holidays

Medical insurance options

Dental insurance options

Vision insurance options

Flexible Spending Account

HSA with company

Hybrid work schedule

403(b) Retirement Program

Job summary

Lifespan is a trusted regional nonprofit serving older adults across multiple counties. This full-time role supports the NYS Long Term Care Ombudsman Program, coordinating volunteers and ensuring policy compliance while advocating for residents’ rights.

Requires a bachelor’s degree in social work or related field and at least two years in human services. Strong communication, organization, and MS Office skills are essential.

Qualifications

• Bachelor’s degree in social work or related field is required.
• Minimum two years’ experience in human services, healthcare, or long-term care.
• Excellent verbal and written communication skills; detail-oriented and organized.

Responsibilities

• Support daily operations of NYS Long Term Care Ombudsman Program across multiple counties.
• Advocate for residents’ rights and educate stakeholders about care quality and policy.
• Recruit, train, and supervise volunteers; ensure certification and documentation compliance.
• Develop processes, tools, and data systems to improve workflow and reporting.

Skills

Verbal communication

Written communication

Detail-oriented

Multi-tasking

MS Office proficiency

Education

Bachelor's degree in social work or related

Master's degree a plus

Tools

Microsoft Office

Job description

Lifespan is a trusted regional nonprofit serving older adults across multiple counties. This full-time role supports the NYS Long Term Care Ombudsman Program, coordinating volunteers and ensuring policy compliance while advocating for residents’ rights.

Requires a bachelor’s degree in social work or related field and at least two years in human services. Strong communication, organization, and MS Office skills are essential.