Regional IT Support Manager - Hands-on Leader

Widen the Net | B Corp™

New York (NY)

On-site

USD 83,000 - 94,000

Full time

2 days ago

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Benefits offered by this job

Medical plan contribution

Public holidays as PTO

On-site in New York

Job summary

Widen the Net | B Corp™ is seeking a regional IT Support Manager/IT Operations Manager to lead a growing IT support team across multiple offices, delivering hands-on leadership in a cross-platform environment (Windows, Mac, Linux) and modern IT tools. You will mentor seven direct reports, drive service quality, ownership, and documentation, and collaborate with stakeholders to optimize processes.

This is a 12-month contract role with on-site responsibilities in New York and a competitive hourly

Qualifications

1–2 years experience as IT support manager or IT operations manager with hands-on duties.
Working knowledge of Windows OS and Mac OS, networking, Google Workspace, and MDM.
Experience in automation using PowerShell, Python or Bash.
Willingness to work hands-on and support teammates, with accountability for outcomes.

Responsibilities

Lead and develop seven direct reports across IT support and service delivery.
Set clear expectations for IT service, technical quality, ticket ownership, documentation and follow-through.
Act as a senior hands-on regional lead for assigned offices and lead support for mixed OS environments.
Utilize automation to improve internal tools and processes.