Regional IT Support Lead – North America

Elanco

Indianapolis (IN)

On-site

USD 85,000 - 125,000

Full time

5 days ago

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Benefits offered by this job

Relocation packages

Two weeklong shutdowns

8-week parental leave

Employee Resource Groups

Annual bonus

Flexible work arrangements

401K matching

LI-JC1

Job summary

Elanco, a global leader in animal health, is seeking a Regional IT Tech Support Lead for North America. This on-site role in Indianapolis supports HQ and R&D with deskside and end-user IT services, incident management, and EUC lifecycle work.

You’ll lead regional teams, coordinate with Global IT Ops, and ensure high-quality IT support across North America. The ideal candidate has 7+ years in IT, strong collaboration skills, and hands-on experience with end-user devices, networking, and security.

Qualifications

Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering or equivalent experience/certifications.
7+ years IT experience supporting end-user technologies and infrastructure.
Experience coordinating technical teams or regional IT support operations.

Responsibilities

Coordinate regional IT support standards, processes and SOPs for North America.
Monitor service performance, KPIs and customer satisfaction; drive continuous improvements.
Lead regional tech support personnel and ensure effective cross-site collaboration.
Serve as primary regional point of contact for IT events with Global IT TechOps and stakeholders.
Support IT infrastructure and EUC lifecycle projects; ensure documentation accuracy.
Provide deskside and end-user support for HQ/R&D sites including IMAC and AV services.