Sr Analyst - TechOps IT North America MQ & RD

Elanco; Elwood (KS); On-site; USD 85,000 - 110,000; Full time

Job summary

Elanco in Elwood, KS, seeks a Site Sr IT Analyst to serve as the on-site IT partner for the Elwood Manufacturing facility, supporting manufacturing, lab, and business operations. You will maintain reliable IT infrastructure and collaborate with OT stakeholders to enable safe, efficient operations.

The role requires 5+ years of IT experience, 2+ years in IT project management, and strong ITIL/ITSM knowledge. This is an on-site position with standard day shifts and 10% travel.

Qualifications

• Bachelor’s degree in IT, CS, Eng, or related field.
• 5+ years hands-on IT experience, preferably in manufacturing or regulated environments.
• 2+ years hands-on IT project management, with senior stakeholder engagement.
• Troubleshooting and root cause analysis across infra, apps, IT/OT environments.
• Strong networking, virtualization, Windows Server, monitoring and storage knowledge.
• Experience with IT service management processes and ITIL (ServiceNow).

Responsibilities

• Ensure the reliability, availability, and security of site IT systems supporting manufacturing and laboratory operations.
• Serve as on-site IT contact for site leadership and liaison to regional/global IT teams, vendors, and service providers.
• Build partnerships with stakeholders to identify needs and deliver effective technology solutions.
• Troubleshoot issues promptly while ensuring compliance with site procedures and regulatory standards.
• Provide local support for enterprise applications and manage site-specific systems, including validation and change control.
• Lead and manage multiple technology projects with scope definition, risk management, and status updates.

Skills

IT project management

Root cause analysis

IT service management

Stakeholder collaboration

Problem solving

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Tools

Cisco networking gear

Palo Alto firewalls

VMware

Windows Server

SolarWinds

Storage and archiving services

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!

Your Role: Site Sr IT Analyst – Manufacturing Operations

As the Site Sr IT Analyst, you will be the primary on-site IT partner for the Elwood Manufacturing facility, supporting manufacturing, laboratory, and business operations. You will be responsible for maintaining reliable and secure IT infrastructure while partnering with Operational Technology (OT) stakeholders to implement technology solutions that enable safe and efficient operations.

Your Responsibilities

• Ensure the reliability, availability, and security of site IT systems and services supporting manufacturing and laboratory operations, while troubleshooting and resolving technical issues in a compliant manner.
• Serve as the primary on-site IT contact for site leadership and as the key liaison to regional and global IT teams, vendors, and service provider.
• Build strong partnerships with business and operational stakeholders to identify needs and deliver effective technology solutions.
• Troubleshoot and resolve technical issues in a timely manner while ensuring compliance with site procedures, regulatory requirements, and corporate standards.
• Provide local support for enterprise applications and maintain end‑to‑end ownership of site‑specific systems, including validation and change control.
• Lead and manage multiple technology projects simultaneously, including scope definition, risk management, and status communication.

What You Need to Succeed (minimum qualifications)

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent level of experience).
• Experience: Minimum of 5 years of hands‑on IT experience, preferably in manufacturing, laboratory, or regulated environments.
• Experience: Minimum of 2 years of hands‑on IT project management experience and experience partnering with senior stakeholders.
• Proven troubleshooting and root cause analysis skills across infrastructure, applications, and integrated IT/OT environments.
• Technical Expertise: Strong technical knowledge and hands‑on experience with enterprise infrastructure, including last mile support of networking (Cisco switches, wireless access points, Palo Alto firewalls), virtual server environments (VMWare), Windows Servers, monitoring and performance management (e.g. SolarWinds), storage and archiving services.
• Experience with IT service management processes and tools, including incident, change, asset, and lifecycle management; experience with ITIL (ServiceNow).

What will give you a competitive edge (preferred qualifications)

• Strong understanding of manufacturing‑related computer systems, HMI, PLCs, and data flows.
• Knowledge of computer system validation (CSV), CAPA, and documentation practices within GxP environments.
• Experience with quality systems such as Veeva Vault.
• Proven ability to collaborate effectively across IT and Operational Technology (OT) environments.

Additional Information

• Location: Elwood, KS, manufacturing site, on‑site, in‑person
• Schedule: Standard 8-hour day shift, Monday–Friday
• Travel: 10%
• On‑call: Some on‑call support may be required to support 24/7 operations
• Work Environment: Position requires exposure to production and R&D environments
• Misc. Minimal IT support for St. Joseph Distribution site Lenexa mfg. site.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life and our Elanco Healthy Purpose™ CSR framework – all to advance the health of animals, people and the planet. Learn more at www.elanco.com.