Regional IT Support Engineer II (Multi-Site)

Amazon; Daytona Beach (FL); On-site; USD 60,700 - 106,300; Full time

Benefits offered by this job

Health benefits starting Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Engineer II to support, build, implement, and improve technology solutions across sites in a defined regional area. You are able to manage large projects with minimal guidance that affect multiple locations in the region. You resolve customer issues quickly to keep operations running smoothly.

This role offers health benefits from Day 1, 401(k) matching, and opportunities for professional growth in a fast-paced, customer-obsessed environment.

Qualifications

• 3+ years of IT client, server, and network service delivery experience.
• 4+ years of IT systems or relevant production environment experience.
• 4+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience.
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
• 4+ years of troubleshooting in a multi-user high availability environment experience.
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience.
• High school or equivalent diploma.

Responsibilities

• Troubleshooting difficult IT problems without SOPs. Planning and coordinating CMs and CM templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and provide constructive feedback when necessary.
• Automating manual tasks; create/improve small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

IT support

Networking

Windows Admin

Server Admin

Troubleshooting

Customer service

Education

High school diploma

Tools

Cisco IOS

Linux

Windows Server

Job description

Amazon is seeking an IT Support Engineer II to support, build, implement, and improve technology solutions across sites in a defined regional area. You are able to manage large projects with minimal guidance that affect multiple locations in the region. You resolve customer issues quickly to keep operations running smoothly.

This role offers health benefits from Day 1, 401(k) matching, and opportunities for professional growth in a fast-paced, customer-obsessed environment.