Regional IT Support Analyst – West Coast

Page Interworks, PA; Billings, Northern (MT, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Health, Dental, Vision insurance

401k with employer match

Life Insurance & Disability

Professional development opportunities

Job summary

Stratus is seeking a West Coast Regional Technical Support Analyst to deliver customer-first IT support across offices nationwide. The role provides both remote and onsite technical support for employees in Architecture, Engineering, and Construction environments, ensuring reliable operation of end-user technologies and collaboration tools.

This position requires strong communication and troubleshooting skills, with the ability to support fast-paced operations and travel regularly within the

Qualifications

• 3–7 years of experience in IT Service Desk, Desktop Support, or End User Support.
• Experience supporting distributed office environments and remote users.
• Strong troubleshooting skills across Windows environments, Microsoft 365, Teams, printers, conferencing systems, and networking fundamentals.
• Experience working within SLA-driven IT support environments.
• Excellent customer service, communication, and organizational skills.
• Ability to prioritize multiple requests and maintain professionalism in fast-paced environments.
• Willingness and ability to travel regularly throughout assigned region.

Responsibilities

• Provide Tier 1 and Tier 2 onsite and remote IT support for all offices and field users.
• Troubleshoot hardware, software, networking, printing, conferencing, mobile device, and access-related issues.
• Support Microsoft 365, Teams, VPN, identity management, and cloud-based collaboration tools.
• Deliver white-glove customer support with a customer-first mindset focused on responsiveness and resolution.
• Maintain accurate ticket documentation and ensure all requests are managed through the IT Service Management platform.
• Meet established SLA response and resolution targets for incidents and service requests.
• Prioritize and elevate critical business-impacting issues appropriately.
• Assist with onboarding/offboarding activities, workstation deployments, and office technology setup.
• Coordinate with centralized IT teams to ensure consistency in support standards and processes.

Skills

Windows environments

Microsoft 365

Teams

Printers

Conferencing systems

Networking fundamentals

Customer service

Communication

Organizational skills

Travel readiness

Tools

Autodesk Revit

BIM workflows

Civil 3D

Intune

Azure AD

VPN technologies

VDI

Endpoint management platforms

Job description

Stratus is seeking a West Coast Regional Technical Support Analyst to deliver customer-first IT support across offices nationwide. The role provides both remote and onsite technical support for employees in Architecture, Engineering, and Construction environments, ensuring reliable operation of end-user technologies and collaboration tools.

This position requires strong communication and troubleshooting skills, with the ability to support fast-paced operations and travel regularly within the