Regional IT Service Delivery & Client Success Lead

GDI Infotech; San Francisco (CA); Hybrid; USD 88,000 - 132,000; Full time

Benefits offered by this job

Health insurance (company plan)

Retirement plan with employer matching

Company equipment

Travel expense reimbursement

Paid time off

Professional development

Bonus programs

Job summary

GDI Infotech is seeking a Regional Service Delivery & Client Success Manager to oversee delivery of technology services for assigned clients, balancing remote and onsite support with contractual requirements and standards. This multifaceted role combines hands-on technical support, client relationship management, operational leadership, and team development responsibilities.

You will lead a team, manage relationships, review SLAs, and drive continuous improvement while developing staff.

Qualifications

• High school diploma required; degree preferred.
• 2+ years in managed services or IT support.
• Strong communication, leadership, and client-facing skills.

Responsibilities

• Own service delivery for assigned clients and ensure SLA adherence.
• Lead and develop the support team, coordinate field activities.
• Monitor performance metrics and drive process improvements.
• Coordinate onboarding visits and client communications.

Skills

Customer service orientation

Communication skills

Problem solving

Team leadership

Time management

Collaboration

Adaptability

Attention to detail

Education

High School Diploma

Post-secondary degree preferred

Tools

RMM

PSA

ITSM

Job description

GDI Infotech is seeking a Regional Service Delivery & Client Success Manager to oversee delivery of technology services for assigned clients, balancing remote and onsite support with contractual requirements and standards. This multifaceted role combines hands-on technical support, client relationship management, operational leadership, and team development responsibilities.

You will lead a team, manage relationships, review SLAs, and drive continuous improvement while developing staff.