Regional IT Lead: Multi-Site Infra & Security

Ideal Tridon; Davis Meadows (TN); On-site; USD 95,000 - 105,000; Full time

Job summary

Ideal Tridon is seeking a Regional IT Lead in Smyrna, TN. You will serve as a senior hands-on technical resource across U.S. locations, delivering IT operations, security, and project execution with autonomy and strong judgment.

In this role you’ll manage network, servers, endpoints, and enterprise applications like SharePoint Online, Salesforce, and SolidWorks, while guiding regional IT staff and coordinating with global IT leaders. Travel up to 20% is required.

Qualifications

• Bachelor’s degree in Information Technology or a related field.
• 5+ years of progressive IT experience in a multi-site environment.
• Hands-on experience with Windows Server, Active Directory / Azure AD, Microsoft 365.
• Experience administering enterprise apps like SharePoint Online, SolidWorks, DocuWare, Salesforce, or similar systems.
• Proven ability to manage IT projects from planning through delivery, with vendor coordination.
• Willingness to travel up to 20% for site support and deployments.

Responsibilities

• Serve as a senior escalation point for complex Level 2/3 issues across assigned U.S. locations.
• Follow IT Operations procedures; provide feedback on effectiveness across locations.
• Administer, monitor, and maintain infrastructure including servers, networking, and endpoints.
• Support key enterprise platforms (SharePoint Online, Salesforce, SolidWorks, DocuWare, etc.).
• Plan, document, test, and execute infrastructure changes with change-control procedures.
• Provide guidance and cross-site support to regional IT staff and analysts.
• Participate in security and patch management in coordination with Information Security.
• Maintain regional asset inventory and documentation; support onboarding/offboarding.
• Assist in disaster recovery and business continuity exercises.
• Participate in on-call or after-hours support as needed.

Skills

5+ years IT experience

Strong communication

Travel up to 20%

Independent worker

Regional multi-site coordination

Education

Bachelor's degree in IT or related field

Tools

Dell VxRail/VMware

Windows Server / AD / Azure AD

Microsoft 365

SharePoint Online

InfoPath / Power Apps

Salesforce

DocuWare

Intellect Document Control

FileMaker

SolidWorks

Avaya VoIP

SentinelOne

Arctic Wolf EDR

ScreenConnect

Freshservice / ITSM

Job description

Ideal Tridon is seeking a Regional IT Lead in Smyrna, TN. You will serve as a senior hands-on technical resource across U.S. locations, delivering IT operations, security, and project execution with autonomy and strong judgment.

In this role you’ll manage network, servers, endpoints, and enterprise applications like SharePoint Online, Salesforce, and SolidWorks, while guiding regional IT staff and coordinating with global IT leaders. Travel up to 20% is required.