Regional IT Lead — Multi-Site Infra & Apps

Ideal Tridon Group

Smyrna (TN)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Job summary

The Ideal Tridon Group is seeking a Regional IT Lead for our Smyrna, TN Corporate Office to oversee technology operations, infrastructure, service delivery, and project execution across U.S. locations.

You will act as the senior technical resource to the Manager, IT Operations, providing hands-on expertise across servers, networking, endpoints, wireless, and security, while guiding site-based IT resources and ensuring consistent standards.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent professional experience.
5+ years of progressive IT experience in a multi-site environment, including advanced hands-on responsibility for network infrastructure, Windows servers, virtualization (VMware/VxRail or equivalent), endpoints, wireless connectivity, remote access, troubleshooting, and end-user service delivery.
Hands-on experience administering Windows Server, Active Directory / Azure AD, Microsoft 365, and network infrastructure (LAN/WAN, switches, firewalls, VPN).
Hands-on experience with enterprise application administration across platforms such as SharePoint Online, SolidWorks, DocuWare, Salesforce, or similar business-critical systems.
Proven ability to manage IT projects from planning through delivery, including vendor coordination and stakeholder communication.
Strong troubleshooting and problem-solving skills across hardware, software, and network environments.
Ability to work independently with high autonomy in a geographically distributed organization.
Excellent communication skills — able to explain technical issues clearly to non-technical business stakeholders.
Willingness and ability to travel up to 20% for site support, infrastructure work, project deployments, business continuity needs, and cross-location coverage.

Responsibilities

Serve as a senior escalation point for complex Level 2/3 issues across assigned U.S. locations, providing hands-on support across hardware, software, network, and application environments while backing up site-based IT resources as needed.
Follow established IT Operations standard operating procedures and service management practices; provide structured feedback on their effectiveness and applicability across assigned U.S. locations.
Administer, monitor, and maintain infrastructure across assigned U.S. locations, including physical and virtual servers (Dell VxRail / VMware), network switches, routers, firewalls, wireless networks, internet and site-to-site connectivity, endpoints, printers, telephony (Avaya VoIP), and related on-site technology.
Administer and support key enterprise platforms including SolidWorks, SharePoint Online (including Intellect document control integration), engineering workflow applications (InfoPath/Power Apps), FileMaker, DocuWare, Salesforce, Cr8/Majk, and Pulse; coordinate with application owners and vendors as needed.
Plan, document, test, communicate, and execute infrastructure changes in accordance with established change-control procedures; coordinate approvals, implementation windows, validation, and rollback plans with affected business and IT stakeholders.
Provide technical guidance, escalation support, and cross-site coverage for local IT analysts, systems analysts, desktop support technicians, and other site-based resources; share knowledge and help resolve issues that exceed local capacity or expertise.
Execute information security controls, patching schedules, and access management procedures in alignment with direction from the Manager, Information Security; provide supporting-role participation in security incident response, including coordination with the Information Security team on EDR alerts, endpoint remediation, and vulnerability patching (Arctic Wolf EDR).
Maintain regional asset inventory, system documentation, and configuration records; ensure accuracy and completeness of all regional IT records.
Support onboarding and offboarding processes for regional employees, including device provisioning, account setup, and access management.
Support infrastructure resilience and business continuity by maintaining recovery documentation, validating backups and failover procedures, participating in disaster‑recovery exercises, and addressing identified gaps with the appropriate IT domain owners.
Participate in on-call or after-hours support as required to maintain business continuity for critical regional systems.