Regional IT Lead - End-User Support & Projects

ADP Middleware Test Company; Orlando (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

ADP Middleware Test Company in Orlando is seeking an IT professional to serve as the local IT representative and provide division-level support. You will be the first line of contact for end-users and collaborate with managers to ensure reliable IT operations.

The role involves assisting the support desk, troubleshooting IT issues, working with vendors and consultants, and guiding staff through daily IT challenges while supporting ongoing projects and regional infrastructure initiatives.

Responsibilities

• Serve as the local IT representative and provide division-level support
• Assist support desk and other IT personnel with troubleshooting and projects when necessary
• Work closely with local users, plant personnel, management, other IT members, vendors and consultants to provide end-user support and advancement of the IT systems
• Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure
• Provide technical leadership and guidance to staff in resolving daily support issues.
• Works closely with Division Presidents to ensure that division-wide support levels are meeting their requirements
• Manage IT-related projects
• Day to day management of mobile devices (procurement, setup, troubleshooting)

Job description

ADP Middleware Test Company in Orlando is seeking an IT professional to serve as the local IT representative and provide division-level support. You will be the first line of contact for end-users and collaborate with managers to ensure reliable IT operations.

The role involves assisting the support desk, troubleshooting IT issues, working with vendors and consultants, and guiding staff through daily IT challenges while supporting ongoing projects and regional infrastructure initiatives.