Field Service Technician (Pittsburgh, PA)

Life Fitness / Hammer Strength; Pittsburgh (Allegheny County); A distancia; USD 54.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mobile allowance

Comprehensive benefits

401(k) with match

Employee discounts

Descripción de la vacante

Life Fitness / Hammer Strength is seeking a Field Service Technician to diagnose, repair, and maintain fitness equipment in the greater Pittsburgh area. This remote-based role requires living within 50 miles of Pittsburgh, with up to 85% travel by car or air.

You will build strong client relationships, manage a busy workload, and ensure high service standards while collaborating with Sales and Service teams.

Formación

• 3+ years troubleshooting and repair on fitness equipment or equivalent.
• High school diploma or GED; associate degree preferred.
• Independent, remote, deadline-driven work style.
• Strong electro-mechanical, networking, and A/V troubleshooting skills.
• Ability to build relationships with customers and partners.
• Solid organization, detail-oriented, accountable.
• Experience with Oracle ERP and MS Office.
• Able to lift 50–100 lbs and travel up to 85%.

Responsabilidades

• Diagnose and troubleshoot networking, electrical, or mechanical issues; perform preventative maintenance.
• Build relationships with customers and sales partners; act as trusted service advisor.
• Manage daily workload and metrics; optimize first-time fix rate and response times.
• Travel territory using company vehicle; ensure timely service delivery.
• Maintain spare parts inventory and coordinate exchanges and returns.
• Document service records and complete expense reports promptly.
• Participate in installs and regional trade shows; follow safety procedures.
• Other duties as assigned by leadership.

Conocimientos

Electro-mechanical

Networking

A/V technology

WiFi connectivity

Power electronics

Digital/Analog circuits

Customer relationships

Communication skills

Educación

High school diploma

Associate's degree in electronics

Herramientas

Oracle ERP

Microsoft Office

Descripción del empleo

Join us as we empower the world to work out, creating healthier lives together.

Are you a hands‑on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness/Hammer Strength, you will manage an assigned service territory in the greater Pittsburgh, PA area visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best‑in‑class customer experience – playing a critical role in our mission to bring high‑performance, reliable solutions to people, wherever and whenever they work out.

This is a remote‑based position and, in order to effectively service customers in the region, applicants must live within a 50‑mile radius of or be willing to move to the Pittsburgh, PA area.

Life Fitness/Hammer Strength's Field Service Technicians Are Responsible For

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance
• Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on‑site
• Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first‑time fix rate, etc.
• Traveling assigned territory, primarily via company‑provided van, to efficiently deliver on key metrics, referenced above
• Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion.
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

What are we looking for in our Field Service Technicians (qualifications)?

• 3+ years proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
• High school diploma or GED required, Associate's degree in electronics or technical degree preferred
• The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline‑driven environment; you will be working as part of an awesome, broader, but geographically distributed team
• Proficiency diagnosing and troubleshooting issues with electro‑mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc.
• Ability to build great relationships with internal and external customers
• Strong organization skills, attention to detail, results‑oriented, and accountable
• Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required
• Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and/or kneel for up to two hours at a time.
• Must possess a valid state driver's license. Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).

THE LIFE FITNESS/HAMMER STRENGTH FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO:

• Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active, and positively impacting lives.
• Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
• Collaborative environment fostering teamwork and accountability.
• Comprehensive wellness benefits
• Superior employee purchase program for Life Fitness/Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.

#MOS91B #MOS91C #MOS68A #MOS25B #MOS35T #MOS91D #MOS15B #MOS15N #MOS35S #MOS15P

At Life Fitness / Hammer Strength,we think customer first,play as one team,andraise the bar on fitness innovation—in the gym and in every corner of our facilities. Wepersevere and get it done, with a clear purpose toinspire each other to live healthier lives.

The salary range for this position, intended for U.S. applicants, is $53,800 - $75,600 annually. This role is categorized as non‑exempt and eligible for overtime in accordance with applicable law. The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Pittsburgh, PA and the actual salary may vary for applicants in a different geographic location. This position is eligible to participate in Life Fitness / Hammer Strength’s Technician Core Metric Incentive and Service Commission Plan with monthly bonus eligibility in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan(s). This position is eligible to receive a mobile allowance to offset the costs of using a personal cell phone for business related purposes.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full‑time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short‑term disability and optional long‑term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Employees also have access to our state‑of‑the‑art on‑site fitness center featuring industry‑leading Life Fitness and Hammer Strength equipment, making it easy to support health and wellness before, during, or after the workday. Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Life Fitness / Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.