Guest Experience Concierge

ASM Global Group; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center in Columbus, OH. You’ll ensure every guest’s visit is memorable, acting as navigator, information expert, and hospitality ambassador.

Engage with guests, staff, and vendors, guiding them to destinations, answering questions, handling basic transactions, and promoting local dining, entertainment, and attractions.

Qualifications

• Six months of customer service experience.
• Previous POS experience is a plus.
• Excellent communication and a professional appearance.

Responsibilities

• Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries.
• Operate in the Guest Services Areas, guiding visitors to their destinations within and outside the facility.
• Provide information about local gems such as shopping, dining, nightlife, sports, and tourism attractions—all within walking distance.
• Complete tasks including retail transactions, copying, faxing, and printing, and manage scooter and wheelchair rentals.
• Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff.
• Expect evenings, weekends, and holidays shifts; ability to work both evenings and daytime/morning shifts.
• Initiate contact with guests within 10 feet, with a smile and helpful attitude.
• Offer solutions to guest complaints and follow up to ensure absolute satisfaction.
• Interact with large groups or address individual guest needs while delivering meticulous customer service.

Job description

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center in Columbus, OH. You’ll ensure every guest’s visit is memorable, acting as navigator, information expert, and hospitality ambassador.

Engage with guests, staff, and vendors, guiding them to destinations, answering questions, handling basic transactions, and promoting local dining, entertainment, and attractions.