Regional General Manager — Growth & Operations Leader

First Onsite Property Restoration; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

First Onsite Property Restoration is seeking a General Manager to lead multiple departments, review performance, and align operations with company goals to drive strong results. You will own budgets and P/L, coach leaders, monitor customer satisfaction, and ensure safety and compliance across the region.

This role requires flexible travel, after-hours and weekend availability, and a passport for occasional travel.

Qualifications

• 7+ years of industry-related experience.
• 3+ years of progressive management or leadership experience.
• Bachelor's degree in a relevant field or equivalent years of experience.
• Valid driver's license required.

Responsibilities

• Execute the company's vision - provide exceptional experiences for our employees and our customers.
• Provide leadership for employee relations through effective communication, coaching, training, development, and engagement.
• Lead the development and implementation of short- and long-term strategic objectives for assigned regions to maximize performance and profitability.
• Review customer feedback to monitor service-delivery performance, identifying and rectifying any deficiencies.
• Maintain compliance with corporate processes, systems, and standards.
• Embrace and champion our safety culture.
• Develop annual strategic plan for regional office growth.
• Review invoices and accounts payables/receivables.
• Manage overall collections for the branch.
• Ensure maintenance of adequate job-related equipment and materials.
• Ensure job cost and procedures.
• Receive, develop, and hold sales team accountable to driving revenue in the marketplace.
• Oversee operations team to ensure overall profitability, performance, and quality of work.
• Participate in annual budgeting process.
• Accountable for the individual branch P/L performance.
• Valid driver's license required.
• After hours and weekend availability.
• Current passport or ability to obtain passport and travel without restrictions.
• Extended travel occasionally.

Skills

Leadership

Strategic planning

Budget management

Operations management

Customer focus

People development

Education

Bachelor's degree or equivalent experience

Job description

First Onsite Property Restoration is seeking a General Manager to lead multiple departments, review performance, and align operations with company goals to drive strong results. You will own budgets and P/L, coach leaders, monitor customer satisfaction, and ensure safety and compliance across the region.

This role requires flexible travel, after-hours and weekend availability, and a passport for occasional travel.