Logistics Dispatcher

Forward Air Corp.; Sacramento (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

Forward Air Corp. in Sacramento, CA is seeking a Dispatcher - Regional to coordinate day-to-day freight across local, regional, and national routes. You will schedule, assign, and track shipments with a strong focus on on-time performance.

The role requires a high school diploma, solid customer service, and proficiency with dispatch tools such as TMS and AS400. This is an on-site position with a Sunday-Tuesday schedule and every other Wednesday, 6 AM–6:15 PM.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced dispatch environment.
• Familiarity with dispatch systems and fleet management tools.

Responsibilities

• Coordinate routine dispatching of freight across local, regional, and national routes.
• Dispatch and support company and contractor drivers according to guidelines.
• Primary contact for driver communications via phone, in-cab tech, and email.
• Relay load instructions, routing, and updates; document interactions in systems.
• Monitor shipment status, driver progress, and appointment times.
• Maintain records of driver hours, availability, and performance.
• Identify disruptions or compliance concerns and escalate per SOPs.
• Provide routine customer updates and shipment status.
• Coordinate with customer service, operations, and sales on status and issues.
• Support multi-day OTR and long-haul shipments across regions.
• Assist onboarding and system navigation for new drivers.
• Perform data entry and administrative tasks to support dispatch.
• Follow SOPs, safety rules, and regulatory requirements.
• All other duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Reliability

Education

High School Diploma or GED

Tools

TMS

AS400

Microsoft Office

Windows

Job description

The Dispatcher - Regional supports day-to-day freight coordination across local, regional, and national OTR, and linehaul operations by scheduling, assigning, and tracking shipments.

Compensation: $22.07/hour base ($27.03/hour blended/take-home including regular/guaranteed overtime

Schedule: Sunday, Monday, Tuesday, every other Wednesday, 6 AM - 6:15 PM

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems
• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines
• Serve as a primary point of contact for driver communications via phone, in-cab technology (e.g., Qualcomm), and email
• Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems
• Monitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance
• Track and maintain accurate records related to driver hours, availability, utilization, and performance
• Identify service disruptions, delays, or compliance concerns and elevate issues to leadership per SOPs
• Provide routine customer updates and shipment status information based on defined service expectations
• Coordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution
• Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts
• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction
• Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations
• Follow all department standard operating procedures (SOPs), safety guidelines, and regulatory requirements
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required.
• Strong customer service, communication, and organizational skills
• Ability to follow established processes and manage multiple priorities in a fast-paced dispatch environment
• Basic problem-solving skills with sound judgment and willingness to elevate issues appropriately
• Comfort using dispatch, TMS, or fleet management systems; AS400 experience a plus
• Prior transportation, logistics, or dispatch experience preferred
• Demonstrated reliability, professionalism, and commitment to attendance and schedule requirements
• Demonstrated discretion and confidentiality in handling and protecting sensitive information
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.