Regional Fixed Ops Leader: Growth & Service Excellence

Vanguard Truck Centers; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Employer paid STD and Life insurance

Flexible Spending Account

PTO

Job summary

Vanguard Truck Centers is seeking a Regional Manager for Fixed Operations to lead Service and Parts across multiple dealership locations in the region, driving profitability and customer satisfaction.

You will partner with General Managers, Service and Parts leaders, and senior management to set goals, review performance, and implement best practices. This role requires strong leadership, financial discipline, and a focus on growth and safety.

Responsibilities

• Provide leadership and oversight of Service and Parts operations across all assigned dealership locations.
• Partner with General Managers, Branch Managers, Service Managers, and Parts Managers to establish regional goals, objectives, and performance expectations.
• Conduct regular dealership visits to evaluate Fixed Operations performance, processes, staffing, facilities, customer experience, and opportunities for improvement.
• Establish and promote consistent operational processes and best practices across the region.
• Identify underperforming departments or locations and develop measurable action plans to improve results.
• Ensure appropriate staffing levels are maintained based on business volume, productivity requirements, and anticipated growth.
• Promote strong communication, cooperation, and teamwork between Service, Parts, Sales, and other dealership departments.
• Lead regular Fixed Operations performance reviews with dealership management.
• Attend regional, dealership, and management meetings as required.
• Develop, manage, and monitor Service and Parts budgets, forecasts, and financial objectives for assigned locations.
• Review departmental financial statements and key performance indicators to identify trends, opportunities, and areas requiring corrective action.
• Drive profitable growth through improved labor utilization, technician productivity, parts sales, gross profit performance, expense management, and operational efficiency.
• Monitor Service labor sales, effective labor rates, technician productivity and efficiency, unapplied time, and other key Service performance measurements.
• Monitor Parts sales, gross margins, inventory levels, turns, obsolescence, fill rates, and other key Parts performance measurements.
• Ensure proper financial controls related to Parts invoicing, Accounts Receivable, cash handling, reconciliation, and dealership accounting procedures.
• Investigate significant budget or performance discrepancies and partner with dealership management to implement corrective actions.
• Ensure timely and accurate information flow between Fixed Operations departments and Accounting.

Job description

Vanguard Truck Centers is seeking a Regional Manager for Fixed Operations to lead Service and Parts across multiple dealership locations in the region, driving profitability and customer satisfaction.

You will partner with General Managers, Service and Parts leaders, and senior management to set goals, review performance, and implement best practices. This role requires strong leadership, financial discipline, and a focus on growth and safety.