Regional Field Services Manager - Remote In Detroit

Crystal Clean; Romulus (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking a Regional Field Service Manager to oversee the field services department in the Romulus, MI area. The role coordinates installation, checkout, maintenance and repairs of system equipment while delivering exceptional customer service and ensuring safety and regulatory compliance.

You'll lead and train staff, manage the department budget and business plan, and work with sales to price and plan field projects.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred; 5+ years in related management with budget/P&L responsibility.
• Proficiency in Microsoft Office Suite.
• Experience supervising and leading employees.
• Effective oral and written communication skills.
• Experience providing external sales support to direct sales reps and customers.

Responsibilities

• Supervises field services operations within territory to ensure timely, safe job execution.
• Coordinates installation, checkout, maintenance and repair of system equipment.
• Delivers excellent customer service to internal and external customers.
• Ensures regulatory compliance and safe operations.
• Trains and develops employees; manages performance and coaching.
• Monitors budgets and business plans for the department.
• Collaborates with sales to develop cost and operational plans for field projects.
• Identifies resources and resolves complex issues to meet project goals.

Skills

Customer service

Leadership

Budget management

Communication

Training staff

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

The Regional Field Service Manager supervises the overall operation of the field services department for their defined territory, coordinating and managing resources to successfully carry out field service jobs, including system equipment installation, checkout, maintenance, and repairs.

Essential Functions

• Delivers excellent customer service to internal and external customers.
• Ensures operations are performed safely and in compliance with local, state, and federal regulations.
• Manages and trains new employees as needed to ensure safety, efficiency, and profitability.
• Ensures all employees are properly trained and equipped with the necessary tools to be successful.
• Compiles and analyzes various reports for decision-making, management reporting, and compliance.
• Manages the departmental budget and business plan for the functional area.
• Works with sales personnel to develop costs and operation plans for potential field service projects, holding responsibility for completing projects on the defined cost basis.
• Identifies resource needs and provides justification and troubleshoots and resolves complex problems.
• Provides leadership to assigned employees by establishing performance expectations, assigning and monitoring work, providing coaching and feedback, supporting employee development, recognizing performance, and addressing performance concerns in accordance with company policies and procedures.
• Other reasonable directives, responsibilities, and activities may change or be assigned at any time with or without notice.
  
  

Education & Essential Qualifications

• High School Diploma or equivalent required (Bachelor's degree preferred), and 5+ years of related experience, including previous management experience with budgetary and profit & loss (P&L) responsibility preferred.
• Proficiency in Microsoft Office Suite.
• Experience supervising and leading employees.
• Effective oral and written communication skills.
• Experience providing external sales support to direct sales representatives and customers.
  
  

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

This Position Includes The Following Benefits

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement