Regional Field Service Technician — Finish-First Repairs

American Bath Group; Burlington (VT); On-site; USD 49,000 - 62,000; Full time

Job summary

American Bath Group is seeking hands-on Field Service Technicians based in the Northeast to diagnose and repair ABG products in regional territories. You will plan daily travel, maintain tools and inventory, and complete work within the 14-day service expectation, with occasional overnight stays as needed.

This role requires practical repair experience, strong problem-solving, and clear customer communication as you work with occupied sites and warranty partners.

Qualifications

• Demonstrated hands-on repair craftsmanship.
• Repeatable troubleshooting approach from symptoms to root cause.
• Experience with mobile/field service work with limited supervision.
• Strong customer communication and documentation skills.

Responsibilities

• Diagnose product issues and select repair paths.
• Perform hands-on repairs using approved tools and materials.
• Plan daily routes across assigned regional territory with overnight stays as needed.
• Maintain vehicle, tools, and inventory for reliable job execution.
• Protect customer spaces and document job status with photos and notes.

Skills

Hands-on repair

Troubleshooting

Customer communication

Documentation

Valid driver's license

Job description

American Bath Group is seeking hands-on Field Service Technicians based in the Northeast to diagnose and repair ABG products in regional territories. You will plan daily travel, maintain tools and inventory, and complete work within the 14-day service expectation, with occasional overnight stays as needed.

This role requires practical repair experience, strong problem-solving, and clear customer communication as you work with occupied sites and warranty partners.