Field Service Technician — Bathware Repair & Finish

American Bath Group; Springfield (MA); On-site; USD 68,549,000 - 85,962,000; Full time

Job summary

American Bath Group is seeking hands-on Field Service Technicians based in the Northeast to provide repair coverage across regional territories. Candidates should diagnose issues, perform finish-sensitive repairs, and leave customers confident in the work.

This role emphasizes doing repairs correctly the first time and meeting the 14-day service expectation. You will travel regionally, including overnight stays as needed, with a focus on quality, safety, and documentation.

Qualifications

• Hands-on repair craftsmanship with preparation, tool choice, and final inspection.
• Troubleshooting approach from symptoms to root cause and resolution.
• Experience owning a mobile field-service workload with limited supervision.
• Strong professional customer communication and calm escalation.
• Reliable documentation of email, photos, work orders, and status from start to finish.
• Valid, unrestricted driver's license and clean driving record.
• Willingness to complete the required repair and tool assessment.

Responsibilities

• Diagnose product/service issues and choose the appropriate repair path.
• Perform hands-on repairs using approved tools, materials, and checks.
• Plan daily schedules and travel across the regional territory.
• Maintain vehicle, tools, materials, and inventory for assigned work.
• Protect customer spaces with setup, containment, and cleanup.
• Document each job with notes, photos, sign-off, and timely escalation.

Skills

Hands-on repair craftsmanship

Troubleshooting

Mobile field-service workload

Customer communication

Documentation

Driver's license

Tool assessment readiness

Job description

American Bath Group is seeking hands-on Field Service Technicians based in the Northeast to provide repair coverage across regional territories. Candidates should diagnose issues, perform finish-sensitive repairs, and leave customers confident in the work.

This role emphasizes doing repairs correctly the first time and meeting the 14-day service expectation. You will travel regionally, including overnight stays as needed, with a focus on quality, safety, and documentation.