Regional Field Service Leader – Financial Tech

Wittenbach Business Systems LLC; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) employer match

PTO up to 120 hours

Education Assistance Program

Referral Bonus

Auto allowance

Job summary

Wittenbach is seeking a Regional Field Service Manager to oversee field service operations serving Financial Institutions. The candidate should reside in New Jersey or Delaware, but this Ohio posting reflects the Ohio location flexibility.

You will lead technicians, optimize service delivery, and drive customer satisfaction across the region. Responsibilities include staffing, scheduling, performance coaching, budget oversight, and ensuring safe, compliant service delivery.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of experience in field service management or similar role preferred.
• Previous experience in the financial industry is preferred.

Responsibilities

• Recruit, hire, train, and develop field service technicians.
• Assign technicians to service calls based on skills, location, and workload.
• Monitor technician performance and provide coaching and feedback.
• Manage technician schedules and ensure timely response to customer requests.
• Oversee the quality and efficiency of field service operations within the region.
• Ensure adherence to company standards and procedures for service delivery.

Skills

Field service ops

Leadership

Communication

Problem-solving

Multitasking

Customer service

Education

High school diploma

Tools

CRM software

Job description

Wittenbach is seeking a Regional Field Service Manager to oversee field service operations serving Financial Institutions. The candidate should reside in New Jersey or Delaware, but this Ohio posting reflects the Ohio location flexibility.

You will lead technicians, optimize service delivery, and drive customer satisfaction across the region. Responsibilities include staffing, scheduling, performance coaching, budget oversight, and ensuring safe, compliant service delivery.