Regional Field Ops & Training Leader — Remote

Culligan International; St. Louis, Pittsburgh (MO, Allegheny County); Hybrid; USD 72,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401k

Remote work when not traveling

Incentive plan

Job summary

Packard Culligan Water seeks a Regional Field Operations & Training Specialist to support sales, installation, and service operations, ensuring technicians are trained to standards and compliant with regulations. You will optimize workflows, manage vendors, and drive improvements across the region.

Travel up to 75% is required; the role includes remote support when not traveling, and offers a base pay plus incentives with a $72,000–$84,000 USD range.

Qualifications

• Experience in operations, technical training, or field service support.
• Effective communication and leadership skills.
• Ability to develop and deliver training programs.
• Familiarity with regulatory compliance and vendor management.
• Must be located within a commutable distance from one of the Western Dealerships (Phoenix, Boise, Bozeman, Billings, Butte,Tuscon, or Twin Falls)
• Travel up to 75% of the time and provide remote support as needed.

Responsibilities

• Provide real-time support to dealerships for troubleshooting, installation, and repairs.
• Ensure proper inventory management.
• Maintain and update sales application guidelines for Sales Representatives.
• Develop training plans for new and used equipment and document processes and procedures.
• Ensure compliance with state regulatory guidelines for technicians.
• Identify skill gaps by technician level and develop targeted training programs.
• Facilitate onboarding and ongoing technical education for Service Technicians.
• Conduct classroom, hands-on, and on-the-job training sessions.
• Collaborate with HR to maintain technician training records and certifications.
• Design layout, workflow, and equipment processes to support efficient repair operations.
• Explore centralized solutions for complex equipment repairs.
• Implement practices to reduce turnaround time and improve productivity.
• Function as liaison between Service Technicians, Operations leaders, and Culligan International.
• Identify and evaluate vendors for installation and service materials.
• Negotiate contracts, pricing, and service levels.
• Serve as the primary point of contact for vendor-related issues.
• Promote a customer-first culture and communicate performance expectations.
• Monitor dealership performance against goals, Customer Service Levels and support corrective actions and action plans.
• Provide feedback from field operations to leadership teams.
• Assist with new hire training, service zone development, and field operations programs.
• Support dealerships with PE/DI plant issues, re-routes, and operational benchmarks.
• Foster open communication and a collaborative team environment.
• Ensure dealerships maintain safe fleets and compliant work environments.
• Recognize achievements, resolve barriers, and encourage innovation.
• Safeguard company assets and support employee development.
• Align goals with strategic direction and identify opportunities for performance improvement.

Skills

Operations experience

Training delivery

Regulatory compliance

Vendor management

Leadership

Communication skills

Job description

Packard Culligan Water seeks a Regional Field Operations & Training Specialist to support sales, installation, and service operations, ensuring technicians are trained to standards and compliant with regulations. You will optimize workflows, manage vendors, and drive improvements across the region.

Travel up to 75% is required; the role includes remote support when not traveling, and offers a base pay plus incentives with a $72,000–$84,000 USD range.