Regional Field Operations Specialist: Growth Path

GLOBAL OPS; New York (NY); On-site; USD 62,000 - 77,000; Full time

Job summary

GLOBAL OPS is seeking a Field Operations Specialist to provide on-site coverage across Long Island and Queens. The role emphasizes rapid response, site familiarity, and quality assurance in a multi-site field management setting.

Authorized to travel between client locations, the FOS will support Managers of Field Operations and the Director of Security Operations, with a development pathway into formal field leadership.

Qualifications

• Minimum 5 years of private security or related operational experience.
• Valid NYS Security Guard License (required).
• Valid NYS Armed Guard License (required for Armed role).
• Valid Carry Permit (required for Armed role).
• Strong understanding of field security operations.
• Ability to travel between multiple Long Island and Queens.
• Professional communication skills (verbal and written).
• Ability to remain calm under pressure.
• Strong situational awareness and decision-making ability.

Responsibilities

• Regional Shift Coverage & Workforce Stabilization: Provide on-site coverage in response to call-outs, absences, and urgent staffing needs; Float between multiple client locations within assigned region; Maintain operational continuity during scheduling gaps; Support staffing stabilization efforts during peak operational periods.
• Site Familiarization & Operational Readiness: Develop working knowledge of all assigned sites, including post orders and client expectations; Conduct regular site visits and walkthroughs; Perform perimeter checks and site checks; Identify operational inconsistencies and escalate appropriately.
• Incident Response & Escalation Support: Respond to urgent field incidents in coordination with Company Management; Support proper incident documentation and reporting; Maintain composure and professionalism during high-pressure situations; Reinforce escalation protocols and operational standards.
• Quality Assurance & Standards Enforcement: Reinforce company protocols and professional conduct standards; Support onboarding shadowing for new agents; Provide real-time feedback to Managers regarding operational trends; Model accountability, punctuality, and field professionalism.

Skills

Field operations

Private security

Travel between sites

Communication skills

Calm under pressure

Job description

GLOBAL OPS is seeking a Field Operations Specialist to provide on-site coverage across Long Island and Queens. The role emphasizes rapid response, site familiarity, and quality assurance in a multi-site field management setting.

Authorized to travel between client locations, the FOS will support Managers of Field Operations and the Director of Security Operations, with a development pathway into formal field leadership.