Field Operations Specialist

GLOBAL OPS; New York (NY); On-site; USD 62,000 - 77,000; Full time

Job summary

GLOBAL OPS is seeking a Field Operations Specialist to provide on-site coverage across Long Island and Queens. The role emphasizes rapid response, site familiarity, and quality assurance in a multi-site field management setting.

Authorized to travel between client locations, the FOS will support Managers of Field Operations and the Director of Security Operations, with a development pathway into formal field leadership.

Qualifications

• Minimum 5 years of private security or related operational experience.
• Valid NYS Security Guard License (required).
• Valid NYS Armed Guard License (required for Armed role).
• Valid Carry Permit (required for Armed role).
• Strong understanding of field security operations.
• Ability to travel between multiple Long Island and Queens.
• Professional communication skills (verbal and written).
• Ability to remain calm under pressure.
• Strong situational awareness and decision-making ability.

Responsibilities

• Regional Shift Coverage & Workforce Stabilization: Provide on-site coverage in response to call-outs, absences, and urgent staffing needs; Float between multiple client locations within assigned region; Maintain operational continuity during scheduling gaps; Support staffing stabilization efforts during peak operational periods.
• Site Familiarization & Operational Readiness: Develop working knowledge of all assigned sites, including post orders and client expectations; Conduct regular site visits and walkthroughs; Perform perimeter checks and site checks; Identify operational inconsistencies and escalate appropriately.
• Incident Response & Escalation Support: Respond to urgent field incidents in coordination with Company Management; Support proper incident documentation and reporting; Maintain composure and professionalism during high-pressure situations; Reinforce escalation protocols and operational standards.
• Quality Assurance & Standards Enforcement: Reinforce company protocols and professional conduct standards; Support onboarding shadowing for new agents; Provide real-time feedback to Managers regarding operational trends; Model accountability, punctuality, and field professionalism.

Skills

Field operations

Private security

Travel between sites

Communication skills

Calm under pressure

Job description

Location: Long Island & Queens (back up to Brooklyn)

Employment Type: Full-time - Salaried

Work Setting: Field-Based (Multi-Site)
Schedule: Tuesday to Saturday (50 hours workweek in the field; with flexible coverage requirements)
Compensation:

• Unarmed: $62,400 annually

• Armed: $76,700 annually (must possess valid NYS Armed Guard License, and Carry Permit)

About the Role

The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS’ Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions.

This role is not a traditional supervisory position. Instead, it is focused on operational excellence, rapid response, site presence, and quality assurance across multiple locations.

The FOS plays a key role in supporting Managers of Field Operations and the Director of Security Operations by ensuring that field operations run smoothly, consistently, and professionally.

This role is structured as a developmental pathway into formal field management leadership.

Key Responsibilities

1. Regional Shift Coverage & Workforce Stabilization

• Provide on-site coverage in response to call-outs, absences, and urgent staffing needs

• Float between multiple client locations within assigned region

• Maintain operational continuity during scheduling gaps

• Support staffing stabilization efforts during peak operational periods

2. Site Familiarization & Operational Readiness

• Develop working knowledge of all assigned sites, including post orders and client expectations

• Conduct regular site visits and walkthroughs

• Perform perimeter checks and site checks

• Identify operational inconsistencies and escalate appropriately

3. Incident Response & Escalation Support

• Respond to urgent field incidents in coordination with Company Management

• Support proper incident documentation and reporting

• Maintain composure and professionalism during high-pressure situations

• Reinforce escalation protocols and operational standards

4. Quality Assurance & Standards Enforcement

• Reinforce company protocols and professional conduct standards

• Support onboarding shadowing for new agents

• Provide real-time feedback to Managers regarding operational trends

• Model accountability, punctuality, and field professionalism

Authority & Reporting Structure

• Reports directly to the Manager of Field Operations

• No direct reports

• No hiring, termination, or disciplinary authority

• No client contract ownership

This role supports field management.

Qualifications

• Minimum 5 years of private security or related operational experience

• Valid NYS Security Guard License (required)

• Valid NYS Armed Guard License (required for Armed role)

• Valid Carry Permit (required for Armed role)

• Strong understanding of field security operations

• Ability to travel between multiple Long Island and Queens

• Professional communication skills (verbal and written)

• Ability to remain calm under pressure

• Strong situational awareness and decision-making ability

Physical & Work Requirements

• Ability to stand and walk for extended periods

• Ability to travel between sites throughout Long Island and Queens

• Flexibility for evenings, weekends, and emergency coverage

• Ability to respond to urgent operational needs

What Success Looks Like

• Reliable coverage stabilization

• Clear, professional incident escalation

• Strong site familiarity across region

• Reduced operational disruption

• Positive client and internal feedback

• Demonstrated readiness for advancement into Field Management

Career Path

Security Agent
↓
Field Operations Specialist
↓
Regional Security Operations Manager
↓
Director of Security Operations

This role is designed as a developmental stepping stone for high-performing professionals seeking advancement into formal leadership roles.

Why Join GLOBAL OPS

• Work within a structured and disciplined field management model

• Competitive compensation aligned with responsibility

• Clear advancement pathway

• Exposure to diverse operational environments

• Opportunity to contribute meaningfully to field stabilization