Regional Field Operations Leader – Restaurant Performance

Zaxbys; Atlanta (GA); On-site; USD 84,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Disability & life insurance

401(k) with company match

Meal discount at company locations

Child care assistance

Education assistance program

PTO and holidays

Job summary

Zaxby’s is seeking a Field Operations Manager to lead a team of Operations Consultants across the Tennessee, Kentucky, and Indiana regions. The role combines coaching, field observations, and performance analysis to drive restaurant performance and protect brand integrity.

You will partner with franchisees and above-store leaders to strengthen consultant capability, ensure disciplined execution, and deliver sustainable business results.

Qualifications

• Bachelor’s degree in Business/Management or related field or equivalent combo of education and experience.
• 5+ years of related restaurant operations, finance, business, training or leadership experience.
• Experience in a multi-restaurant setting and above-store management is preferred.

Responsibilities

• Lead, coach, and develop Operations Consultants with regular one-on-ones and field observations.
• Spend substantial time in the field to evaluate consulting effectiveness and execution of brand standards.
• Ensure Consultants execute core field responsibilities and support company priorities.
• Review performance data, scorecards, and inspection results to identify trends and opportunities.
• Coach consultants to prepare for store visits and translate data into actionable recommendations.

Skills

People leadership

Business acumen

Performance management

Consulting & influence

Communication

Problem solving

Collaboration

Execution & accountability

Continuous improvement

MS Word

MS Excel

ServSafe certification

Education

Bachelor’s degree in Business/Management

Equivalent combination of education and experience

Tools

Microsoft Word

Microsoft Excel

Job description

Zaxby’s is seeking a Field Operations Manager to lead a team of Operations Consultants across the Tennessee, Kentucky, and Indiana regions. The role combines coaching, field observations, and performance analysis to drive restaurant performance and protect brand integrity.

You will partner with franchisees and above-store leaders to strengthen consultant capability, ensure disciplined execution, and deliver sustainable business results.