Regional Field Account Manager: Open Enrollment

Thatch; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Thatch is looking for a Field Account Manager to enhance customer support through in-person engagement. This role involves leading open enrollment sessions, conducting Thatch platform training, and strengthening customer relationships. The position requires excellent communication skills and significant experience in customer support.

Candidates should have over 4 years in a related field, exhibit strong organizational skills, and be willing to travel. Join a friendly, high-velocity team dedicated to transforming healthcare in America.

Qualifications

• 4+ years of experience in a customer-facing role.
• Exceptional communication and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to navigate ambiguity and solve problems independently.

Responsibilities

• Deliver on-site support and employee education for customers.
• Lead open enrollment sessions and product webinars.
• Deepen customer relationships by gathering insights.
• Coordinate customer on-site events including travel logistics.
• Act as a customer advocate and surface feedback.

Skills

Benefits consulting experience

Customer success experience

Strong organizational skills

Bilingual in Spanish and English

Job description

Thatch is looking for a Field Account Manager to enhance customer support through in-person engagement. This role involves leading open enrollment sessions, conducting Thatch platform training, and strengthening customer relationships. The position requires excellent communication skills and significant experience in customer support.

Candidates should have over 4 years in a related field, exhibit strong organizational skills, and be willing to travel. Join a friendly, high-velocity team dedicated to transforming healthcare in America.