Field Account Manager: Travel‑Heavy Open Enrollment Pro

Thatch; San Francisco (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Thatch is looking for a Field Account Manager to support customers through onsite meetings and educational sessions. This role involves partnering with account managers and providing proactive customer service and education to enhance the customer experience.

Key responsibilities include leading employer programs, coordinating customer events, and advocating for customer feedback. The ideal candidate has 4+ years in customer-facing roles, strong communication skills, and a willingness to travel approximately 50% of the time during open enrollment season.

Qualifications

• 4+ years of experience in customer-facing roles.
• Exceptional communication and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to navigate ambiguity and solve problems.

Responsibilities

• Deliver onsite support, employee education, and enrollment assistance for customers.
• Lead employer-facing programs including open enrollment sessions.
• Partner with Account Managers to deepen customer relationships.
• Coordinate and execute customer onsite events.
• Act as a customer advocate for feedback and improvements.

Skills

Customer success experience

Communication skills

Organizational skills

Problem-solving ability

Bilingual in Spanish and English

Job description

Thatch is looking for a Field Account Manager to support customers through onsite meetings and educational sessions. This role involves partnering with account managers and providing proactive customer service and education to enhance the customer experience.

Key responsibilities include leading employer programs, coordinating customer events, and advocating for customer feedback. The ideal candidate has 4+ years in customer-facing roles, strong communication skills, and a willingness to travel approximately 50% of the time during open enrollment season.