Strategic Field Account Manager - Client Partnerships

UnitedHealthcare; Atlanta (GA); On-site; USD 30,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

UnitedHealthcare is seeking a Field Account Manager in Atlanta to educate customers on benefit plans and wellness tools, lead open enrollment and wellness events, and coordinate with service teams for a smooth client experience.

The role emphasizes strategic relationship management, training on UHC tools, and ongoing collaboration with brokers and employers to enhance member engagement and satisfaction.

Qualifications

• Insurance license as required by law within 30 days of hire.
• 2+ years of experience in managing customer relationships/customer service position.
• Proven superior presentation skills in both small and large group setting.
• Driver’s license and access to reliable transportation.
• Ability to travel as required (approximately 25% locally).

Responsibilities

• Coordinate, staff, and conduct open enrollment meetings and wellness fairs.
• Act as a strategic partner and consultative resource to the customer for total service experience.
• Deploy and train customers on UnitedHealthcare’s core wellness tools and resources.
• Meet with customers regularly to review service-related statistics and improve experience.
• Communicate administrative or service-related changes to the customer.
• Report and advise on member engagement with wellness programs and plan features.
• Address escalated issues with central sales support and field staff.
• Train and educate customers on UHC eServices, eCR Reporting, and other eTools.
• Build and maintain strong customer and broker relationships, both in person and by phone.

Skills

Insurance license

Customer relationship management

Presentation skills

Driver's license

Travel readiness

Job description

UnitedHealthcare is seeking a Field Account Manager in Atlanta to educate customers on benefit plans and wellness tools, lead open enrollment and wellness events, and coordinate with service teams for a smooth client experience.

The role emphasizes strategic relationship management, training on UHC tools, and ongoing collaboration with brokers and employers to enhance member engagement and satisfaction.