Regional Facilities & Service Manager

AIR Communities; Charlotte (NC); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Rent discount

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Parental leave

Tuition reimbursement

Paid time off

Job summary

AIR Communities in the United States seeks a operations leader to support and manage on-site sites across multiple properties. You will oversee service teams, ensure KPI targets, and drive efficiency with proactive maintenance and vendor management.

The role requires a Bachelor’s in engineering, facilities management, or business and at least 6 years of property maintenance management experience. A broad benefits package and strong career development opportunities accompany this position.

Qualifications

• Bachelor's degree in engineering, facilities management, or business or equivalent work experience.
• Minimum of 6 years of property maintenance management experience with knowledge of facilities management, program management, budgeting, training, and implementation.

Responsibilities

• Support and manage operations across various sites.
• Provide leadership and oversight of on-site service teams to meet KPIs, including turn times, expense control, and CSAT.
• Ensure consistent, timely communication up and down the organization.
• Conduct daily site inspections and monitor performance, implementing improvements as needed.
• Manage and optimize property maintenance operations to align with budgets and reduce costs.
• Develop internal talent pipelines for Service Managers and Service Techs through training and mentorship.
• Support preventive maintenance programs across properties with site-specific schedules.
• Assist in budgeting and long-term planning for property maintenance and operations.
• Identify and communicate capital needs and coordinate with vendors and internal teams.
• Administer site operations policies and procedures and review for efficiency.
• Source and manage third-party maintenance contractors and vendors; resolve claims.
• Ensure regulatory and AIR standards compliance, including OSHA and lead-based paint controls.
• Respond to emergencies and coordinate with stakeholders per AIR standards.
• Foster relationships with regulatory agencies and other AIR departments.
• Escalate issues to leadership as needed.

Skills

Logistical planning

Time management

Prioritization

Leadership

Construction systems

HVAC/Automation

Energy conservation

Mentoring

Education

Bachelor's degree in engineering or facilities management or business

Job description

AIR Communities in the United States seeks a operations leader to support and manage on-site sites across multiple properties. You will oversee service teams, ensure KPI targets, and drive efficiency with proactive maintenance and vendor management.

The role requires a Bachelor’s in engineering, facilities management, or business and at least 6 years of property maintenance management experience. A broad benefits package and strong career development opportunities accompany this position.