Regional Experience Leader, Multi-Office Retail

H&R Block, Inc.; McAllen (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience while driving revenue, growth, and operational performance.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and lead by example in a hands‑on, visible leadership role. Responsibilities include managing staffing, facilities, compliance, and daily operations, with a focus on coaching, bench strength, and

Qualifications

• 3+ years leading teams in multi-unit retail, service, or operations with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to travel frequently in‑day, with minimal overnight travel, between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Lead and coach teams to achieve performance targets and improve business results across offices.
• Oversee staffing, facilities, compliance, and day‑to‑day operations for readiness across locations.

Skills

Leadership

Client-centric mindset

Data interpretation

Communication

Problem solving

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience while driving revenue, growth, and operational performance.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and lead by example in a hands‑on, visible leadership role. Responsibilities include managing staffing, facilities, compliance, and daily operations, with a focus on coaching, bench strength, and