Regional Experience Leader — Multi-Office Retail

H&R Block, Inc.; Scottsboro (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, driving a consistent, high‑quality client experience while coaching Tax Professionals and Client Service Professionals to excellence.

You’ll manage staffing, facilities, compliance, and daily operations, ensuring strong performance and client outcomes across offices. This hands‑on leadership role emphasizes strategic oversight, in‑office presence, and data‑driven improvements to support revenue growth and client

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with accountability for performance outcomes.
• Experience delivering consultative client experience and strong leadership能力.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Own office readiness, staffing, facilities, and day‑to‑day operations.
• Monitor performance metrics and drive revenue, growth, and business results.
• Ensure alignment of schedules, labor management, and compliance across offices.

Skills

Leadership

Strategic oversight

Coaching & development

Client-centric mindset

Communication

Problem solving

Data interpretation

Travel flexibility

Operational excellence

Change management

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, driving a consistent, high‑quality client experience while coaching Tax Professionals and Client Service Professionals to excellence.

You’ll manage staffing, facilities, compliance, and daily operations, ensuring strong performance and client outcomes across offices. This hands‑on leadership role emphasizes strategic oversight, in‑office presence, and data‑driven improvements to support revenue growth and client