Regional Experience Leader, Multi-Office Retail

H&R Block, Inc.; Fort Cavazos (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life outside work

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4-6 retail offices, delivering a consistent, high-quality client experience while coaching Tax Professionals and Client Service Professionals.

The role blends strategic oversight with hands-on leadership, ensuring office readiness, staffing, facilities, and day-to-day operations across locations, driving client outcomes and business results. Travel between offices is expected to maintain in-person presence and support seasonal demand.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change and adoption of new processes.
• Ability to prioritize across multiple locations with independent judgment.
• Experience managing facilities, staffing, or compliance.
• Strong communication and problem-solving skills.
• Ability to interpret data and translate insights into action.
• Ability to travel frequently between offices.

Responsibilities

• Own consistent delivery of the client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead professionals by setting expectations, reinforcing accountability, and coaching.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations across offices, including staffing and compliance.
• Prepare offices for seasonal demand and workforce readiness.

Skills

Leadership

Client-centric mindset

Coaching and development

Data interpretation

Communication

Problem solving

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4-6 retail offices, delivering a consistent, high-quality client experience while coaching Tax Professionals and Client Service Professionals.

The role blends strategic oversight with hands-on leadership, ensuring office readiness, staffing, facilities, and day-to-day operations across locations, driving client outcomes and business results. Travel between offices is expected to maintain in-person presence and support seasonal demand.