Regional Experience Leader, Multi-Office Retail

H&R Block; Hammond (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Travel opportunities

Job summary

H&R Block seeks a Multi-Office Leader to oversee 4-6 offices, delivering a consistent, high-quality consultative client experience. You’ll coach Tax Professionals and Client Service Professionals, ensuring readiness, operational excellence, and strong business outcomes across the portfolio.

You’ll balance strategic oversight with hands-on presence, drive process adoption, and lead teams to meet client expectations while achieving revenue and efficiency goals.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Change management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader to oversee 4-6 offices, delivering a consistent, high-quality consultative client experience. You’ll coach Tax Professionals and Client Service Professionals, ensuring readiness, operational excellence, and strong business outcomes across the portfolio.

You’ll balance strategic oversight with hands-on presence, drive process adoption, and lead teams to meet client expectations while achieving revenue and efficiency goals.