Regional Experience Leader — Multi‑Office Portfolio

H&R Block, Inc.; Gainesville (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to drive client outcomes and business results. You will own office readiness, staffing, and day-to-day operations, coaching teams to elevate service, compliance, and performance while traveling to maintain in-person

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Proven track record leading multi-site teams.
• Strong client-centric consultative approach.
• Ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Willingness to travel frequently and align with office hours.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices, ensuring discipline and consistency.
• Evaluate execution quality and client impact to reinforce strengths and address gaps.
• Drive adoption of new client experience processes and tools across locations.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behavior and performance outcomes to strengthen teams.
• Own revenue, growth, and operational performance across offices.

Skills

Leadership

Coaching

Client-centric

Strategic thinking

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to drive client outcomes and business results. You will own office readiness, staffing, and day-to-day operations, coaching teams to elevate service, compliance, and performance while traveling to maintain in-person