Regional Experience Leader — Multi-Office Oversight

H&R Block, Inc.; Huntington (VA); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices and deliver a high-quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance, while balancing strategic oversight with in-office leadership. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, driving performance, revenue, and client

Qualifikationen

• Bachelor’s degree or equivalent experience required.
• Proven ability to lead and develop multiple teams across locations.
• Strong customer-centric and problem-solving mindset.

Aufgaben

• Lead a portfolio of 4-6 retail offices with accountability for performance.
• coach Tax Professionals and Client Service Professionals to deliver consistent experiences.
• drive operational readiness, staffing, facilities, compliance across offices.
• monitor metrics, improve client outcomes, and grow business results.
• manage scheduling, labor, and day-to-day operations across locations.
• travel frequently to maintain in-person presence across offices.

Kenntnisse

Leadership

Coaching

Data interpretation

Communication

Travel readiness

Problem-solving

Ausbildung

Bachelor’s degree or equivalent experience

Jobbeschreibung

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices and deliver a high-quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance, while balancing strategic oversight with in-office leadership. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, driving performance, revenue, and client