Regional Experience Leader — Multi-Office Operations

H&R Block, Inc.; Homestead (Allegheny County); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership to deliver client outcomes and business performance. You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, driving consistency, coaching teams, and

Qualifications

• Leadership and people management across multiple locations
• Ability to translate data into actions and drive outcomes
• Strong communication and problem-solving in complex environments
• Experience coordinating facilities, staffing, and compliance across offices
• Change management and adaptability in a multi-unit retail/service setting

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices
• Evaluate execution quality and client impact across locations
• Drive adoption of new client experience processes and tools
• Lead Tax Professionals and Client Service Professionals with clear expectations
• Provide coaching based on observed behavior and performance
• Identify patterns, address gaps, and develop bench strength
• Own revenue, growth, and operational performance across offices
• Monitor metrics and implement actions to improve results and retention
• Ensure daily operations across offices including staffing and compliance
• Oversee office readiness, facilities, supplies, and onboarding

Skills

Leadership

Client-centric mindset

Coaching

Data interpretation

Communication

Problem-solving

Travel readiness

Multi-location operations

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership to deliver client outcomes and business performance. You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, driving consistency, coaching teams, and