Regional Experience Leader — Multi-Office Network

H&R Block, Inc.; Lebanon (IN); On-site; USD 80,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations by setting expectations for consultative service and operational execution.

You will coach Tax Professionals and Client Service Professionals, stay hands-on in offices, drive staffing, compliance, and performance, and travel frequently to maintain in-person presence, delivering strong client outcomes and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit settings with performance accountability.
• Proven ability to deliver consultative client experience and coach staff.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Lead 4–6 retail offices to ensure consistent client experience.
• Evaluate execution quality and client impact, driving improvements.
• Adopt new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals for performance.
• Provide real-time feedback to strengthen team execution.
• Identify patterns, address performance gaps, build bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Oversee daily operations: staffing, scheduling, compliance, SOPs.
• Prepare offices for seasonal demand and staffing needs.

Skills

Team leadership

Client-centric mindset

Data interpretation

Operational excellence

Communication skills

Problem solving

Travel readiness

People development

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations by setting expectations for consultative service and operational execution.

You will coach Tax Professionals and Client Service Professionals, stay hands-on in offices, drive staffing, compliance, and performance, and travel frequently to maintain in-person presence, delivering strong client outcomes and