Regional Experience Leader

H&R Block, Inc.; Chehalis (WA); On-site; USD 80,000 - 84,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, maintain office readiness, and drive revenue and performance across locations. You will lead through coaching, set clear expectations, and balance strategic oversight with hands‑on presence, traveling between offices to maintain strong in‑person leadership and ensure

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments with accountability for performance.
• Strong client-centric mindset and consultative service delivery.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead professionals with clear expectations and accountability.
• Provide coaching based on observed behaviors and performance.
• Identify gaps and develop bench strength and talent across offices.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results and retention.
• Ensure daily operations are executed across all offices.
• Manage staffing, scheduling, and compliance for readiness.

Skills

Leadership

Client-centric mindset

Communication

Problem solving

Data interpretation

Travel readiness

Coaching & development

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, maintain office readiness, and drive revenue and performance across locations. You will lead through coaching, set clear expectations, and balance strategic oversight with hands‑on presence, traveling between offices to maintain strong in‑person leadership and ensure