Regional Experience Leader — Multi-Office

H&R Block, Inc.; Franklin (TN); Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will set expectations for consultative service, operational execution, and team performance, while balancing strategic oversight with hands‑on leadership. You will coach Tax Professionals and Client Service Professionals, align priorities, and own revenue, growth, and business outcomes across the portfolio.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit environments with accountability for performance outcomes.
• Strong client‑centric mindset with consultative service delivery.
• Proven leadership to coach, develop, and maintain accountability across locations.

Responsabilités

• Lead 4–6 retail offices ensuring consistent, high‑quality client experience.
• Coach Tax Professionals and Client Service Professionals to anticipate client needs.
• Own office readiness, staffing, facilities, and day‑to‑day operations across locations.
• Drive revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results and retention.

Connaissances

Leadership

Client-centric mindset

Communication

Problem-solving

Travel readiness

Formation

Bachelor’s degree or equivalent

Description du poste

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will set expectations for consultative service, operational execution, and team performance, while balancing strategic oversight with hands‑on leadership. You will coach Tax Professionals and Client Service Professionals, align priorities, and own revenue, growth, and business outcomes across the portfolio.